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Privacy & Safety


Conor Cassidy Creations is committed to protecting your privacy. We will only store, use and disclose the information that we collect about you lawfully. This Privacy Policy describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act [1998 OR 2018] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

We collect information about you for 3 reasons:

  1. To process your order.

  2. To contact you in case of a query.

  3. To process all transactions.

We will not e-mail you in the future unless you have given us your consent. If you would prefer not to receive e-mails then please select the relevant option during the registration process or amend your preferences in your account settings.


What Personal information we will collect about you

Your personal information is information that could allow you to be personally identified, and could be any of the various pieces of data below

  • Your Full Name 

  • Your Date of Birth 

  • Your Full Address 

  • Your Email Address 

  • Your Contact Number(s) 

  • Your Full Credit Card Information- Your credit/debit card information will be stored on our secure web-server and any personal information we hold will be held securely in accordance with our internal security policy and the law. Also, provided that you inform us of any changes, the information we hold will be accurate and up to date. You can check the information that we hold about you by logging in to your account using the login fields provided on the homepage.

  • Your Full Bank Account Information

  • Your Billing Address 

  • Demographic data, such as preferences and interests that are provided by you

  • Information about your location

  • Relevant data about your visit to Conor Cassidy Creations this includes the Uniform Resource Locator (URL) clickstream to, through and from our website, products you viewed or researched, page response times, download errors, length of visit to a page, and other information about your interaction with our site (scrolling, clicks and mouse-overs).

  • All technical information, including the internet protocol (IP) address, login data, browser type, time zone settings, browser plug ins, operating systems and platform used.

  • Information collected through Cookies.

How do we collect your personal information

We and our suppliers may collect Personal Information in a number of ways, such as:

  • Online-directly through our website

When you visit our site and are visiting to place an order, report a problem, submit a book review, or use social media functions, you may give us information about you that includes information you provide when you conduct your search or process your query.

  • Directly from you

Information such as date of birth, gender and address may be collected when you voluntarily provide this information to us via email or via a telephone conversation.

  • From other sources

We work closely with third parties (such as: business partners, sub-contractors in technical, payment and delivery services, advertising networks, social networking platforms, analytics providers, public databases, search information providers, credit reference agencies) and may also receive information about you from them.

  • If you elect to connect your social media via our site, certain Personal Information from your social media account will be shared with us which may include Personal Information that is part of your profile or your friends’ profiles. We are not responsible for, the privacy, information or other practices of any third parties from which information is received and you should review their policies and practices to ensure you are happy with how they treat your data.

  • Cookies

Cookies are a way that information such as whether you have visited our site before is recorded on your computer and used by us to improve services available to you. The information collected in this way can then be used to identify you, unless you modify your browser settings. If you do not wish for us to use cookies then you can adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this but please note that this may affect your ability to use certain features on our site. If you don’t disable “cookies” our site may store cookies to enable site features like remembering basket contents and login details. Other third parties may also store cookies to help understand general user habits and improve the site, collected statistics do not include personal identity or personal information.

  • Through your browser or device

Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the site functions properly

  • Through server log files

Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the site, along with the time of the visit and the page(s) that were visited.

  • Physical Location

We may collect the physical location of your device.

How we will use your personal information

  • To communicate with you

To communicate with you about your purchase and to respond to any queries you may have.

  • To provide you with information

Information about any other services and goods which we offer that are similar to any you have browsed, enquired about or purchased. Also, any services or products that may interest you, this will be via e-mail. If you do not wish us to use your data for this purpose then you can notify us using the Contact section. By building a profile of you we can personalize any products or services and perform targeted marketing.

  • To keep you up to date

By emailing you any administrative information about our service, i.e: any changes to policies, terms and payments.

  • To develop our service to you

To administer our site, to enable us to troubleshoot, analyse data, conduct research and process statistics. This information is highly important to the development of the site and the use of your personal information and therefore you may not opt-out of this process, but such communications will be minimal.

  • To process payments and refund

All information that is deemed financial is processed and stored according to the payment card industry data protection standard. During normal operations we only store fragments of your card details, its expiry date, country of issue and billing postcode. As a convenience and only when specifically requested by you we store your full card details in an encrypted and secure format in our database. Card details entered at checkout are securely and directly transmitted to our payment processing partner from our systems.

  • To develop our site

To enable us to further develop our business model, to develop new products, to determine how successful our social media campaigns are, to analyse customer trends and streamline our communications with you.

Disclosure of your information

  • We may share your Personal Information with selected third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

  • Third parties include third-party service providers and the members of our business network. The following activities are carried out by third-party service providers: IT and cloud services, professional advisory services, administration services, marketing services and banking services. Analytics and search engine providers that assist us in the improvement and optimisation of our site.


  • All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

  • We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

  • We are not responsible for the privacy, information or other practices of any third parties, including any third party operating any site where the site contains a link to our site. The inclusion of a link on our site does not imply endorsement of the linked site by us.

  • Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality.

  • We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organisations, such as Facebook, Twitter, Instagram, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organisations through or in connection with the apps or our social media


Targeted Advertising/promoting

  • We may use third-party advertising companies for targeted advertisements on our behalf. These companies may use cookies or other technologies collected from your visits to our site and other third party websites to: tailor promotions from third party websites and various social media platforms (Twitter, Facebook and Instagram) to enable us to target relevant advertisement to you and to monitor your engagement and response with our campaigns

  • Various social media platforms ask you to select your interest-based advertising preferences directly on their sites: you may also like to review your privacy and advertising settings within all of your social media accounts.


Data Security and Storage

  • All personal information you share with us is stored within our secure servers. Any interactions with our site, such as any payments are encrypted using SSL technology. Any password that allow to access our site are your responsibility and it must be kept confidential and used for your own means.

  • All your personal information is limited to those employees, agents, contractors and other third parties in order for business to take place. They will only process your information on our instructions and they are subject to a duty of confidentiality.

  • The personal information that we collect from you may be transferred and stored at a destination that is outside European Economic Area (EEA).

  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  • By using our site, you acknowledge and consent to the potential transfer, processing and storage outside of the EEA. You should be aware that many countries outside the EEA do not afford the same legal protections to Personal Information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take reasonable and necessary measures (so far as it is within our control to do so) to ensure that third parties involved will provide an adequate level of protection



Access, Correction and restriction of personal information

  • It is important that the personal information we hold about you is accurate and current. Should your personal information change, please notify us immediately via the Contact Us section of this site. You can also delete any Personal Information we hold about you.  Your right of access can be exercised in accordance with applicable laws.

  • When you order from us, we will send you administrative emails relating to that order. Including confirmation of your order and notification of dispatch. If you receive an email confirmation of an order you did not place please contact us.

  • You have the right to ask us not to use your personal information for any marketing purposes. The easiest way to do so is by clicking the unsubscribe link at the bottom of any one of our emails.

  • There may be residual information that will remain within our databases and other records, which will not be removed or changed immediately. We also may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting any change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

  • By not providing your Personal Information that we request, we may not be able to deliver the goods or services you have ordered or requested. Please use the Contact Us section if you would like to understand more about your options.


Personal information of Children

  • Conor Cassidy Creations sell/promote books and other items for children, which may be purchased by adults. For the protection of children’s privacy, we require parental consent from users who wish to make an order or engage in a promotion when the user is under the age of 18 years old.

  • Anyone under the age of 18, should review the terms of this Privacy Policy with their parent or guardian to make sure that you both understand. Although we are not responsible for determining the age of our customers, we may carry out verification checks. Any learned information about a minor without parental consent, will be deleted as soon as possible and we may at our discretion disable access to our site.

  • If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our channels without appropriate consent, please immediately contact us. 


Information deemed sensitive

  • We ask that you do not send us or disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the site or otherwise to us. If you believe that we have mistakenly or unintentionally collected sensitive Personal Information through any of our channels please contact us immediately using the Contact Us page.

Changes to this policy

  • Any changes we may make to our privacy notice in the future will be updated on our website.

  • This privacy notice was last updated on August 19th 2020.


  • If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please get in touch via the Contact Us section.

  • You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:  or through the ICO telephone helpline: 0303 123 1113.

General Terms & Conditions

1.1. Introduction

The services available here are provided by Conor Cassidy Creations. ("Conor Cassidy Creations", "we", "us" or "our" shall be construed accordingly).

Conor Cassidy Creations specialise in the sale of new books, e-books and related products.

These Terms and Conditions describe the Terms and Conditions applicable to your use of our services available (the "Site"). If you do not agree to be bound by these Terms and Conditions, you may not use or access our services.

You must read, agree with and accept all of the Terms and Conditions expressly set out below and those incorporated by reference, before you may become a user of the Site.

We may amend these Terms and Conditions at any time by giving you notice ("Notice") by either e-mail or by posting the amended Terms and Conditions on the Site.

Any amended Terms and Conditions will govern new user registrations from the date that it is posted on the Site. Existing users will be bound by the amended Terms and conditions on the date of a Notice. No other amendment to these terms and conditions will be effective.

1.2 Limitations and exclusion of Liability.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence or the negligence of our, agents or employees. Subject to the foregoing, we will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Terms and Conditions.

We shall have no liability of any sort (including liability for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment including the failure to forward or remit text messages.

1.3 Indemnity.
You agree to indemnify and hold us harmless from any claim or demand, made by any third party due to or arising out of your breach of this Terms and Conditions (including the documents incorporated by reference), or your violation of any law or the rights of a third party.

1.4 Notices.
Unless otherwise explicitly stated, notices to Conor Cassidy Creations must be sent by registered mail and notices to you will be sent to the email address that you provide during the registration process (receipt is deemed 24 hours after an email is sent, unless we receive notice that the email address is invalid), or by registered mail.

1.5 Governing Law.
These Terms and Conditions shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English courts.

1.6 Third Party Rights.
A person who is not a party to this Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Terms and conditions but this does not affect any right or remedy of a third party specified in this Terms and Conditions or which exists or is available apart from that Act.

1.7 General.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable.

You agree that these Terms and Conditions may be automatically assigned by Conor Cassidy Creations, in our sole discretion, to a third party in the event of a merger or acquisition or any other event.

You and Conor Cassidy Creations are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by these Terms and Conditions.

Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

These Terms and Conditions sets forth the entire understanding and agreement between us with respect to its subject matter.

No oral explanation or oral information given by any party shall alter the interpretation of these Terms and Conditions.

2 Your Account

2.1 Registration
You are required to register if you wish to transact through Conor Cassidy Creations. Registration involves you giving us some details, some of which are mandatory. Once you have completed registration, you have the opportunity to opt out of promotions and special offers from Conor Cassidy Creations and third parties by accessing the "settings" link once you have logged in.

2.2 Membership Eligibility
Our services are not available to, and may not be used by, persons under the age of 18 years or to temporarily or indefinitely suspended Conor Cassidy Creations members.

2.3 User Identification
You must choose an email address and password on completion of registration. You are responsible for all actions taken under that User ID and password and shall only use or utilise the Site using your own User ID and password. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User ID to any other person. You shall also not permit, either directly or indirectly, any other person to utilise your User ID or password.

2.4 Identity Verification
User verification on the internet is difficult. Although a number of checks are made to check identity, Conor Cassidy Creations cannot and does not confirm the purported identity of users or the validity of the information which users post to the Site. All users are asked to provide a valid email address and mobile number. Buyers are encouraged to liaise with sellers using the site's contact form to seek to ensure the seller's veracity.

2.3 User Confidentiality
Buyers and sellers email addresses are kept confidential by us. Our contact form does not require either buyer or seller to reveal an email address, mobile or other telephone numbers or other personal details.

3 Access to Conor Cassidy Creations

3.1 Web Site Availability
We will do our utmost to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, to allow for repairs, maintenance, or the introduction of new facilities or services, your access to the website may be occasionally suspended. We will attempt to limit the frequency and duration of any such suspensions

3.2 No Warranty.
We do not guarantee continuous, uninterrupted or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control. Our web site and our services are provided "as is" and as and when available, and to the extent permissible by law we exclude all implied warranties, conditions or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance.

4 Licence for Website Access

This site grants you a limited licence to access and make personal use of this website, but not to download or modify it, or any portion of it, except with express written consent of this site.

This licence does not include any resale or commercial use of this website or its contents, for the benefit of another organisation.

This website or any portion of this website may not be exploited for any commercial purpose without the written consent of this site.

5 Your Conduct

5.1 Your Use of Web Site
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not this site, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety
5.2 Access and Interference.
Much of the information on the Site is updated on a real time basis and is proprietary or is licensed to Conor Cassidy Creations by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for Your Information) from the Site without the prior expressed written permission of Conor Cassidy Creations and the appropriate third party, as applicable; (iii) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or (iv) bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site. We do not authorise you to extract or re-utilise substantial parts of our Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of our Site.

6 Information Control.

6.1 Your Information.
"Your Information" is defined as any information you provide to us or other users in relation to the Conor Cassidy Creations service including the registration, listing or feedback process (including, without limitation, any description of books listed), your postings on the message boards and any other content that you post within the Site. You are solely responsible for Your Information, and we act only as a conduit for the online distribution and publication of Your Information.

Your Information and your activities on our Site must not:

a. be false, inaccurate or misleading;

b. be offensive or menacing, abusive, defamatory, or in breach of copyright, confidence, privacy or any other rights;

c. infringe any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;

d. be fraudulent or involve the sale of counterfeit or stolen books;

e. be in breach of any applicable laws or regulations (including, but not limited to, laws governing export control, consumer protection, unfair competition, anti-discrimination, false advertising);

f. be obscene, indecent or contain child pornography;

g. create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;

h. link directly or indirectly to or include descriptions of goods or services that are prohibited under this Terms and Conditions; or are concurrently listed for sale on a web site other than Conor Cassidy Creations (this does not prevent linking to or advertising a Conor Cassidy Creations book from another web site);

i. contain any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;

j. cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired.

6.2 Other Users Information
We do not control the information provided by other users which is made available through the Site. You may find other user's information to be inaccurate, or deceptive. Use caution, common sense, and practice safe trading when using the Site. There are also risks of dealing with underage persons or people acting under false pretences. By using this Site, you agree to accept such risks and agree that Conor Cassidy Creations is not responsible for the acts or omissions of users on the Site.

6.3 Transfer of Data.
We view protection of users' privacy as a very important community principle. Please note that Your Information will be stored and processed on our computers in the United Kingdom. Subject to the terms of the Data Protection Act.

7 Terms specific to book trading

7.1 Restricted Books.
This Site is restricted to the sale and purchase of books, literature, papers, magazines or anything else in written form (together "books"). 

7.2 Listing Description.
If you are a seller, you must ensure that you have the legal title to sell each book included in a listing on the Site, and that it is lawful to sell such books to United Kingdom residents or (if the buyer is resident overseas) that it is lawful to sell and export such book to a person resident in the buyer's jurisdiction. You must describe your book and all terms of sale. Your listing may only include text descriptions, and a graphic of the cover, relevant to the sale of that book and you are responsible for ensuring that you have the right to use all content in your listings and we have the right to host it on our servers. You agree that we have the right to expunge any information which we consider unfit in our absolute and sole discretion. NO pornographic material of any nature or other material which might place us in contravention of the criminal or other law of the united kingdom may be sold on the site.

8 Complaints.

We operate a complaints procedure. Any complaint in the first instance should be addressed to the complaint officer using our Contact Us section. We will aim to respond to these complaints within 28 days.

9 Trading Terms

9.1 Refunds/Returns.
For New products bought from Conor Cassidy Creations (this is not for products bought from the Marketplace). If for any reason you are unhappy with a book purchased from Conor Cassidy Creations, you can return your purchase to us in its original condition and packaging, within 30 days of the date you received the item and we will issue a full refund for the price you paid for the item. Refunds will only be provided 7 days after we have received the returned book.

If the reason for the return is not because of an error on our part and the item is not defective, postal charges for returning items are to be borne by the buyer. For defective books we will refund the postage charges for returns.

For products bought from the Marketplace, we shall only provide refunds after consideration of the individual circumstances where the buyer has not received the book ordered. We shall provide refunds only after a period of 7 days from the sale cancellation date where the buyer has not received delivery of the book ordered. We are not responsible for the redelivery of the correct books or return of the incorrect books which shall be handled directly between buyer and seller.

If the seller refuses to pay the Post and Packaging, then the buyer keeps the incorrect book, is refunded and the seller will not be paid.

We shall only process refund payments after 7 days of receipt of the book. Receipt of book is confirmed either using Royal Mail Track and Trace or reviewing the buyers account.

9.2 Availability
We only sell products that are available at the time of purchase. However in rare cases there may be a delay due to unavailability. In these case we will inform you by e-mail if any products you order turn out to be unavailable and provide you with an estimated delivery date.

9.3 Our Contract
When you place an order to purchase a book from Conor Cassidy Creations, we will send you an E-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a book which is accepted by us when we send E-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

9.4 Delivery Estimate
From receipt of the Dispatch Confirmation E-Mail, if your shipment address is in the U,K you should allow 4 to 7 Working Days for your purchase to reach you,. For Addresses outside the UK, you should allow up to 21 Working Days.

For shipment addresses in the UK, we are not able to declare the item lost, until after 14 Working Days. For Address outside the UK we are noy able to declare the item lost until after 28 working days. If your purchase has not arrived after this time, you will need to advise us. We will then give you a choice of either a replacement book or a full refund.

Payment Methods

Credit / Debit Cards
Offline Payments